Aftersales
PCL Group offers a wide range of services to support its customers, from tailor made R&M contracts to roadside assistance; from genuine parts to inspections and repairs.
PCL Group has been working closely, in partnership with MAN Truck & Bus UK Ltd and its unique UpTime Principal initiative – designed to deliver the highest standards of after sales service – since its conception. The on-going UTP efforts of the PCL team have been regularly rewarded - with the company receiving MAN’s top ‘Gold, 5 Star’ award for Operating Excellence, Runner Up in MAN Service Provider of the Year 2012 – Medium Category – PCL North London, and Hoyer Dealer of the Year 2012.
Today, our comprehensive business offers a wide range of commercial transport related services through its Service, Parts and Road Tanker specialist services.
Check out the relevant section here on the site, or contact one of our team to find out more:
- PCL West Thurrock – Scott Fowler – 07850 731928 – scott.fowler@purcom.com
- PCL North London – Gavin Kemp – 01992 655950 – gavin.kemp@purcom.com
- PCL Maidstone / PCL Gatwick – Jim Souter - 07834 801678 - jim.souter@purcom.com
R&M Contracts
Here at PCL we can identify and tailor our R&M / Service Contract levels to your exact requirements. With a range of contracts available, PCL can provide you and your vehicles with the very best support for your business’s activities.
Service
All our PCL workshops operate using manufacturer trained technicians. With technology advancing on trucks and buses so rapidly these days the need for technicians to be fully trained and competent has never been higher. Bring a truck or bus into PCL and be confident that it will receive the care it deserves form quality trained technicians at all times.
Technical Assistance
In our view, customers should be able to depend upon their chosen dealer for all their support needs. That’s why at PCL we take the role of Technical Assistance so seriously. Customers of PCL appreciate the added value we endeavour to deliver by trying to help and assist whenever we’re called upon.
Contract Management
A growing area of PCL Group’s regular business, the ability to offer a range of individually tailored maintenance solutions to provide value for money and legislative compliant vehicle support packages – where the dealer ‘manages’ the health and maintenance of the vehicle – are growing in popularity. The ability to be flexible and the option to say yes or no when it comes to large investments in servicing or repairs is seen as a useful option in today’s tough economic times.
Customer Services
PCL’s after-sales team is there to offer support to all our customers from help with O-License applications to dealing with the manufacturer on technical and customer support issues.
Our answer is “yes” now what’s the question?
MAN Workshop Repairs
The PCL Group features Truck and Bus Centre locations covering Essex & Kent together with the East and North London areas. All are authorised MAN, ERF and NeoMAN dealerships; with a range of service options available: full service and maintenance of all your vehicles and trailers; MOT preparation and presentation – where we strive to protect our customer’s Operators Licence & OCRS score at all times. All PCL workshops operate with the latest specialist tools in our fully equipped workshops.
Roadside Assistance - Mobile24
PCL Group is a key part of MAN’s Mobile24 network and works around the clock giving reliable quality roadside assistance - 24 hrs a day, 365 days a year.
Should the unexpected actually happen and you are in need of urgent roadside assistance, call either PCL Group direct, or the MAN Mobile24 emergency assistance number: 0800 0287728
